Refund & Delivery Policy

1. Delivery start

Delivery for paid services starts after payment is received, required intake information is complete enough to begin, and any necessary scope questions are resolved.

If intake is missing, unclear, contradictory, unsafe, or outside the agreed scope, delivery may pause until the issue is resolved.

Fit review, scoping, intake review, strategy work, implementation planning, setup, monitoring, support, and improvement work may all count as service work once started.

2. Free digital resources

Free downloads, including guides, are provided as educational resources. They do not create a paid service relationship by themselves.

Free resources are provided as-is and may be updated, replaced, or removed at any time.

3. Paid digital products and service work

Paid work may include fit reviews, workflow planning, AI employee setup, managed service support, implementation guidance, dashboards, documents, digital deliverables, or related business operations support.

Because custom service work may begin soon after payment and intake, refund eligibility can change once review, planning, drafting, setup, configuration, monitoring, support, or delivery work has started.

4. Estimated delivery windows

Delivery windows shown on the website, in email, or in written materials are estimates, not guarantees.

Timing depends on scope, customer responsiveness, required materials, tool access, approvals, technical constraints, third-party platforms, and queue capacity.

Complex builds, unclear requests, regulated workflows, missing access, or new requirements may require additional scoping or a separate quote.

5. Refunds before work starts

If you request cancellation before service work starts and before deliverables are created or made available, a refund may be available, minus any non-refundable processing costs where applicable.

Refund requests should include the buyer name, email address, service purchased, payment reference, and reason for the request.

6. Refunds after work starts

Once review, planning, drafting, configuration, implementation, support, monitoring, or delivery work has started, refunds may be limited or unavailable depending on the work already performed.

If a request is outside scope, the work may be reduced into the agreed scope, quoted separately, paused for clarification, or declined as a bad fit.

A refund is not guaranteed because a customer changes direction, does not use the deliverable, delays intake, withholds required information, misses appointments, expects work outside scope, or disagrees with a professional recommendation made in good faith.

7. Monthly managed service billing

Monthly managed service fees cover access to the agreed support, monitoring, maintenance, review, improvement, and workflow support during the applicable billing period.

Unused capacity, unused requests, delayed customer feedback, or low customer usage do not automatically roll over or create a refund unless a written agreement says otherwise.

Cancellation terms, notice periods, and renewal rules may be stated in the offer, invoice, checkout page, or separate written agreement.

8. No outcome-based refunds

Refunds are not based on whether a service produces revenue, leads, rankings, conversions, sales, cost savings, staff replacement, compliance, uptime, or any specific business outcome.

Services are sold as implementation support, workflow support, managed AI employee support, planning, systems, digital deliverables, or related services, not as guaranteed business results.

9. Revisions, clarification, and support

Reasonable clarification may be provided when it fits the purchased scope or active managed service agreement.

Revisions are limited by the offer description, delivery materials, service agreement, active request priorities, and scope boundaries.

New workflows, complex integrations, live deployment, custom software, emergency support, or additional deliverables may require a separate quote.

10. Scope boundaries

Each service includes only the work described in the offer, checkout page, invoice, written scope, or signed agreement.

Unless explicitly included, purchases do not include unlimited custom software, live deployment, mass email or SMS sending, payment link creation, provider changes, pricing changes, regulated compliance work, customer data migration, crypto/wallet actions, or unrestricted account access.

Any action involving customer-facing sends, payment actions, deployments, provider changes, pricing changes, sensitive data, or crypto/wallet activity requires explicit approval and may require a separate paid engagement.

11. Customer delay or missing information

If you do not provide required intake details, access materials, clarifications, approvals, or feedback, delivery may be delayed or paused.

If you are unresponsive for an extended period, the order or service request may be closed as incomplete while preserving the available record of what was provided.

12. Abuse, fake bookings, and unsafe requests

Service may be declined, paused, cancelled, or blocked for abusive behavior, harassment, fake bookings, false business information, unsafe requests, illegal requests, regulated requests outside scope, or attempts to bypass safeguards.

Refunds are not guaranteed for accounts, requests, or appointments that are abusive, fraudulent, fake, or made in bad faith.

13. Chargebacks and disputes

If there is a problem with an order, contact first with the buyer name, email, service, payment reference, and issue summary so the order can be reviewed.

Chargebacks or payment disputes may pause work, revoke access to pending deliverables, stop support, or require additional identity and order verification.

14. Contact

Refund or delivery questions can be sent using the contact details provided on jamesphillips.io.