Terms of Service

1. Overview

James Phillips provides managed AI employee services, AI workflow planning, AI-assisted business support, digital resources, and related implementation services through jamesphillips.io.

A managed AI employee is a software-based workflow support system. It is not a human employee, legal representative, financial advisor, medical professional, compliance officer, or substitute for your own business judgment.

By using this website, requesting a fit call, downloading a resource, submitting intake information, or purchasing a service, you agree to these Terms of Service, the Privacy Policy, and the Refund & Delivery Policy.

2. What managed AI employee services include

Services may include strategy, workflow review, AI employee design, prompt and process setup, tool recommendations, implementation planning, monitoring, maintenance, support, and improvement work.

The exact deliverables depend on the offer, written scope, intake results, and any separate agreement between you and James Phillips.

Unless stated in writing, examples on the website are illustrative. They show possible AI employee roles, not guaranteed deliverables for every customer.

3. Customer responsibilities

You are responsible for providing accurate business details, workflow context, access boundaries, project priorities, and approval decisions.

You are responsible for reviewing AI-assisted output before using it with customers, employees, vendors, regulators, or the public.

You are responsible for your own business decisions, customer communications, legal obligations, industry rules, data handling practices, and third-party account permissions.

4. Intake, access, and sensitive information

Do not submit passwords, private keys, payment credentials, full account credentials, protected health information, regulated financial records, sensitive legal records, customer secrets, or other sensitive information through standard website forms or email.

If a project requires access to tools, accounts, files, automations, or customer data, access must be handled through a secure and explicitly approved process.

James Phillips may decline, pause, or narrow work that requires unsafe access, unnecessary sensitive data, regulated data, or a level of security that is not yet appropriate for the engagement.

5. AI-assisted output

AI tools may be used to help draft, summarize, classify, plan, research, route, monitor, or improve workflows.

AI-assisted output can be incomplete, outdated, inaccurate, or inappropriate for a specific use. Human review is required before business use.

You should not use AI output as professional advice or as the sole basis for legal, financial, medical, employment, compliance, safety, or high-impact decisions.

6. Scope, fair use, and ongoing support

Managed service language such as support, monitoring, updates, improvements, or ongoing changes is subject to reasonable scope, priority, active request limits, technical feasibility, customer responsiveness, and fair use.

Unlimited or abundant service language does not mean unlimited custom software development, unlimited emergency support, unlimited new businesses, unlimited unrelated workflows, unlimited staff augmentation, or unlimited work outside the agreed scope.

New workflows, complex integrations, regulated work, live deployment, provider changes, payment automation, bulk outreach, custom software, or major scope changes may require a separate quote or written approval.

7. Payments and billing

Payments may be processed through Stripe or another stated payment provider. This website does not store full payment card details.

Payment providers may apply their own terms, fraud checks, security rules, dispute processes, privacy practices, and processing fees.

A service is not ready for delivery until payment is completed, required intake is complete enough to begin, and any necessary scope or access questions are resolved.

8. No professional advice

Services and content are not legal, financial, tax, medical, security, regulatory, employment, or compliance advice.

Consult qualified professionals before relying on deliverables for regulated, legal, financial, medical, employment, privacy, security, or compliance-sensitive decisions.

9. No guarantees

No promise is made that a service, AI employee, workflow, guide, recommendation, or implementation will produce revenue, leads, rankings, conversions, cost savings, staff replacement, compliance, uptime, or any specific business outcome.

Results depend on your business, market, data quality, tools, adoption, approvals, follow-through, customer behavior, third-party platforms, and other factors outside the control of James Phillips.

10. Acceptable use

You agree not to use the website, resources, deliverables, or AI employee systems for unlawful activity, deception, spam, harassment, impersonation, malware, credential theft, unsafe automation, unauthorized scraping, or regulated abuse.

James Phillips may refuse service, cancel intake, decline a call, block access, or stop work for abusive behavior, fake bookings, harassment, unsafe requests, illegal requests, or attempts to bypass safeguards.

11. Intellectual property and usage

After payment clears, you may use final client-facing deliverables for your own business, subject to these terms and any third-party restrictions.

Underlying methods, templates, prompts, system designs, source files, reusable frameworks, internal operating materials, agent team structures, and implementation processes remain the property of James Phillips unless a written agreement says otherwise.

You may not resell, redistribute, repackage, clone, or claim ownership of the underlying system, templates, frameworks, or managed service process as a competing product without written permission.

12. Third-party tools and platforms

Services may reference or depend on third-party tools such as AI providers, hosting platforms, analytics tools, website platforms, email providers, calendar tools, payment processors, CRM systems, automation tools, or file storage providers.

Third-party platforms can change pricing, features, policies, availability, security controls, APIs, or terms at any time.

You are responsible for your own third-party accounts, permissions, billing, compliance, and platform use unless a written agreement says otherwise.

13. Limitation of liability

To the maximum extent allowed by law, James Phillips is not liable for indirect, incidental, consequential, special, punitive, lost-profit, lost-data, lost-revenue, or business-interruption damages arising from your use of the website, resources, services, or deliverables.

Total liability for a paid service is limited to the amount you paid for that specific service during the applicable billing period, unless a higher limit is required by law.

14. Changes to these terms

These terms may be updated from time to time. The updated version will be posted on this page with a new effective date.

Continued use of the website, resources, intake process, or services after updates means you accept the updated terms.

15. Contact

Questions about these terms can be sent using the contact details provided on jamesphillips.io.